Delivery Policy

All Deliveries are sent with the Royal Mail unless an item is particularly heavy, in which case we will use a courier.

Standard Delivery usually takes between 2-3 working days from the date of dispatch.

What if my item hasn't arrived?

UK Deliveries

We send our items via the Royal Mail. Deliveries should arrive within 2-3 working days of being posted. The Royal Mail state that 90% of their First Class mail arrives the next day, and 90% of their Second Class mail arrives in 2 days, but if yours doesn't they have the following advice:

Is it less than 4 working days since the item was posted to you?

If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

Has it been between 4 and 14 working days since the item was posted to you?

If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Have 14 working days passed since the item was posted to you?

The Royal Mail will now class your item as lost. You must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the Royal Mail in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.

NOTE: We cannot refund or replace items that the Royal Mail has lost until after 14 working days have passed.

What happens on Bank Holiday Weekends?

Please allow additional time for your orders to arrive over the bank holiday. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the Mail.